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Warranty and Return Policy

1. All items purchased on www.3gmobile.co.za are covered by a minimum 1yr carry-in warranty.
2. In the unlikely event of an OBF (Out of Box Failure), the item must be returned and this shall be swopped out within 72hrs provided stock is available.

Out of Box Failure Criteria

1. Objective
   To define and standardise 3G Mobile’s Out of Box Failure (OBF) process and criteria. 
     
2. Applicable areas of business
   3G Mobile’s Returns Inspection Agent (RIA). This is the agent, either internal or 3^rd party, nominated by 3G Mobile to verify the legitimacy of OBF’s;.
      
3. OBF Criteria
     
4. An OBF is defined as a new handset that is faulty when first activated.
     
5. Criteria to qualify as a valid OBF:
   • The handset must have been supplied by 3G Mobile
   • The handset must be returned to the point of sale within 7 days from the date of purchase;
   • A valid Proof of Purchase must accompany the handset;
   • The contents of the box are complete and the packaging is intact (handset, original battery, original charger, original antenna, manual and any other accessories normally included at point of sale);
   • The IMEI number on the box must match the IMEI number on the handset;
   • There is no physical damage to the handset or it’s accessories or signs of neglect due to physical abuse, liquid damage, screen scratched, dents or marks;
   • A fault description will be submitted on the OBF Validation Schedule. The OBF may be rejected by 3G Mobile if this fault can not be duplicated by the RIA.